[Hiring] Medical Information Specialist @EVERSANA

Role Description

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include:

• Call center staffing for responding to product information requests
• Identifying and in-taking of adverse events and/or product quality issues
• Medical writing

The role is home office based (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. The job holder must be legally eligible to work in the European Union or in the UK.

Essential Duties and Responsibilities

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

Expectations of the Job

• Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office
• Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu.
• Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

• Life Sciences or healthcare degree or equivalent.
• Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory, Native German is required.

Preferred Qualifications

• Pharma D / M Pharma or other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare.
• Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Computer proficiency in Microsoft Word, Excel, and other Windows applications.
• Utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor.
• Possesses the ability to develop and articulate ideas and information that generate understanding.
• Transforms creative ideas into original solutions that positively impact the company’s performance.
• Proves to be a professional of unquestionable integrity, credibility, and character.

Additional Information

• I act with the patient’s best interest in mind.
• I own every client experience and its impact on results.
• I am empowered and hold myself accountable.
• I create an environment of awareness and respect.
• I own my development and invest in the development of others.
• I passionately connect with anyone, anywhere, anytime to achieve results.
• I speak up to create transparent, thoughtful, and timely dialogue.
• I am bold and creative in everything I do.