[Hiring] Medical Information Operations Specialist @IQVIA

Role Description

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data. This is a bilingual role requiring fluency in English and Spanish.

• Receive and document incoming calls and emails from external customers (patients and/or healthcare providers) and respond to their inquiries about products.
• Summarize reports based on information identified as vital to the project.
• Disseminate clear, accurate information to healthcare professionals and patients based on approved call scripts and/or other approved resources related to the use of client products.
• Create Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission, and results – this will include medical terminology, writing narratives, and generating case queries.
• Clarify, investigate, and capture adverse event and product quality information.
• Process Safety data according to applicable regulations, guidelines, Standard Operating Procedures (SOPs), and project requirements.
• Perform Pharmacovigilance activities per project requirements including but not limited to collecting and tracking incoming Adverse Events (AE)/endpoint information.
• Ensure to meet quality standards per project requirements.
• Demonstrate problem-solving capabilities.

Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory).
• Fluency in English and Spanish (mandatory, will be evaluated).
• Fluency in French (desirable).
• Up to 3 years of previous clinical experience (desirable).
• 1 year of pharmacovigilance experience will be highly valued (desirable).
• 100% remote role.

Company Description

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com .

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.