[Hiring] Medical Inbound Specialist @Vector Outsourcing Solutions Phils. Inc.

Role Description

• Manage incoming calls from patients, healthcare customers, and service providers.
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to escalate and resolve complex matters efficiently.

Qualifications

• Consultancy role with a minimum 6-month contract.
• At least 1-2 years of customer service, call center, or healthcare-related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology.
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
• Must demonstrate the ability to work with and protect confidential information.
• Able to work from home with reliable internet and a backup connection.

Requirements

• Equipment/company computer is provided.
• Work from home.