[Hiring] Medical Equipment Service Technician @STERIS Corporation

Role Description

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.

This is STERIS' main line of OEM equipment (Washers, Sterilizers, Ultrasonics, Steam Generators, Cart washers), it is our largest equipment portfolio, and consists of the equipment our company was founded on.

Individuals with experience working in:

• HVAC repair
• Mechanics
• Maintenance
• Refrigeration
• Boilers
• Chillers
• Equipment Repair
• Diesel and Automotive Repair
• Aviation Repair
• Plumbing
• Electrical

This is a safety sensitive position.

Travel Requirements:

• This is a district floater position which requires heavy travel, up to 75% of the time.
• A person in this role can expect some overnight travel Monday – Friday, on an ongoing weekly basis, and could include multiple overnight stays as a result of floating across the district to support the customers in that region.
• This position will service Customers in their assigned district which includes but is not limited to: New Jersey and Delaware.

Qualifications

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into a multisystems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.

Requirements

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide Customers with information, pricing and repair options.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities.
• Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

Benefits

• Base Salary + OT + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Assessment and Promotional opportunity after 18 months of service

Pay range for this opportunity is $55,250.00 - $71,500.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.