[Hiring] Medical Billing Specialist @Brightways Counseling Group

Role Description

Join Our Team as a Medical Billing Specialist at Brightways! Are you looking to make a meaningful impact in a customer-focused role? Brightways, a leading mental health group, is seeking a dedicated professional to join our growing team. If you have a passion for helping others and strong customer service skills, we want to hear from you!

• Follow standard operating procedures for billing support, account follow-up, and reimbursement collections.
• Ensure accuracy and attention to detail.
• Act as liaison between clients and clinicians as it pertains to insurance, billing questions, and account balances.
• Resolve problem accounts and payer denials; follow-up on any claims that require a payer response.
• Responsible for collection of payments for the company, counseling offices, and off-site employed and/or contracted providers.
• Provide excellent customer service through phone and email communication with clients and payers.
• Demonstrate professional behavior, appropriate work ethic, cooperation, and teamwork.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Qualifications

• Customer service experience required; medical collections and/or medical billing experience is a plus.
• High level of attention to detail and accuracy.
• A team player with a passion for helping others.

Requirements

• Adhere to HIPAA privacy standards and regulations.
• Serve as a professional representative for the company and employees.
• Support the vision, mission, and values of the organization in all respects.
• Comply with all applicable laws, regulations, policies, and procedures.
• Ability to manage client accounts, balances, and payment collections with accuracy and professionalism.
• Collaboration and team functioning - able to work independently and collaboratively as part of a multidisciplinary team.
• Able to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems.
• Efficiency and time management skills.
• Maintain confidentiality requirements regarding patients and employees.
• Excellent interpersonal, communication, and writing skills.
• Ability to deal professionally, courteously, and efficiently with the public, and to remain calm under stress.
• Ability to operate office equipment and various software and computer programs (Google, SharePoint, Microsoft, EMR/EHR).
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• A background check will be performed on all hires, post-offer. Employment is contingent upon passing this check.

Benefits

• Compensation starts at $23.00 per hour plus 5% pay incentive for Bi-lingual-Spanish.
• (4) weeks of Paid Time Off (PTO) per year, pro-rated amount based on hire date.
• Health Insurance - Employer contributions towards medical and dental insurance with acupuncture, chiropractic, and orthodontia coverage through Professional Benefits Services (available the 1st of the month following start date), HDHP w/ HSA.
• FSA - Medical and Dependent Care Flexible Spending Account (FSA).
• Supplemental Insurance - Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
• Employee Appreciation - Team socials, work anniversary gifts and more!