[Hiring] Medical Billing & Healthcare Administrative Virtual Assistant @Winning Assistants

Role Description

Our client is seeking a highly motivated Medical Billing & Healthcare Administrative Virtual Assistant to support a growing U.S.-based behavioral health and healthcare practice. This role is ideal for someone who has strong medical billing experience, enjoys working independently, and takes pride in improving operational efficiency through proactive follow-up and attention to detail.

This is a remote, part-time opportunity for a detail-oriented professional who can confidently manage medical billing, insurance verification, credentialing, patient follow-ups, and administrative support functions while helping improve collections and revenue recovery.

Top 3 Priorities

• Medical Billing & Claims Follow-Up
• Credentialing & Insurance Verification
• Patient Follow-Up & No-Show Management

Key Responsibilities

• Medical Billing & Revenue Recovery
  • Process and manage medical billing activities.
  • Submit, track, and follow up on insurance claims.
  • Investigate unpaid, denied, or delayed claims.
  • Monitor outstanding balances and support collection efforts.
  • Track claim status and payment follow-ups.
  • Assist with revenue recovery initiatives to improve practice collections.
  • Generate billing, collections, and follow-up reports.
• Insurance Verification & Credentialing
  • Verify patient insurance eligibility and benefits.
  • Conduct insurance verification checks prior to appointments.
  • Coordinate provider credentialing with insurance payers.
  • Maintain accurate payer and credentialing records.
  • Assist with insurance-related inquiries and claim resolution.
• Patient Engagement & Scheduling
  • Conduct follow-up calls for missed appointments and no-shows.
  • Re-engage inactive patients to improve retention.
  • Schedule and coordinate patient appointments.
  • Manage inbound and outbound patient communications.
  • Provide professional and empathetic patient support.
  • Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity.
• Healthcare Administration & Operations
  • Update and maintain patient records within the EMR.
  • Provide administrative and back-office support.
  • Coordinate with internal staff regarding patient and billing matters.
  • Maintain accurate documentation and records.
  • Manage communications through RingCentral.
  • Support healthcare administrative projects and special assignments as needed.

Systems & Platforms Used

• Deborah EMR (Primary Electronic Medical Records System)
• Clarity – Patient Referral & Management Platform
• Headway – Billing & Insurance Platform
• GoTherapy – Therapy & Billing Platform
• RingCentral – Phone & Communication System

Qualifications

• An experienced Medical Billing Specialist with healthcare administrative experience.
• A Registered Nurse with medical billing experience (highly preferred but not required).
• Comfortable handling billing, credentialing, insurance verification, and patient follow-ups.
• Proactive, resourceful, and solutions-oriented.
• Motivated to improve collections, streamline workflows, and support practice growth.
• Someone who takes ownership of their work and consistently delivers results with minimal supervision.
• Medical billing experience is required.
• Previous healthcare administration or medical office experience is strongly preferred.
• Experience with insurance verification and provider credentialing is highly preferred.
• Experience working as a Virtual Assistant: Preferred.
• Medical degree or healthcare-related education: Preferred but not required.
• Active medical license (RN, PT, Physician, etc.): Preferred but not required.
• Experience with behavioral health, healthcare administration, nursing, or medical office operations is highly desirable.
• Experience with Tebra EMR/EHR systems is a plus.

Requirements

• Strong medical billing and claims management experience.
• Insurance verification and eligibility checking expertise.
• Provider credentialing experience.
• Strong understanding of insurance processes, denials management, and claims follow-up.
• Excellent phone communication and patient interaction skills.
• Ability to quickly learn new healthcare software and workflows.
• Proficiency with RingCentral or similar communication systems.
• Strong organizational, administrative, and multitasking skills.
• Ability to work independently with minimal supervision.

Required Qualities

• Detail-oriented with exceptional accuracy.
• Reliable, dependable, and accountable.
• Self-motivated and proactive.
• Strong work ethic and professionalism.
• Excellent follow-through and consistency.
• Organized and capable of managing multiple priorities.
• Resourceful problem-solver.
• Results-driven with a focus on improving collections and patient retention.
• Professional, empathetic, and patient-focused communicator.

Non-Negotiable Requirements

• Strong medical billing experience.
• Comfortable handling insurance verification and credentialing processes.
• Exceptional attention to detail.
• Reliable and responsive work habits.
• Ability to work independently.
• Strong verbal and written communication skills.
• Comfortable making outbound patient follow-up calls.
• Ability to learn new systems quickly.
• Strong organizational and multitasking abilities.
• Healthcare industry experience is strongly preferred.

Basic Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.