[Hiring] Medical Assistant @Lucet

Role Description

The Medical Assistant reports to the Director of Clinical Administration and supports the Chronic Care Management Program by providing both clinical and administrative assistance to the care delivery team. This role is integral to ensuring coordinated, high-quality, and cost-effective patient care by supporting care teams, facilitating communication, managing documentation, and assisting with care transitions across healthcare settings.

Patient Engagement & Visit Coordination

• Serve as a primary point of contact for patients by conducting intake and confirmation calls, communicating provider-reviewed results and care plans, and supporting initial visit preparation.
• Coordinate scheduling and rescheduling for in-person and telehealth visits, follow up on missed appointments, and ensure continuity when provider availability changes.

Care Coordination, Transitions & Documentation

• Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings; document updates in the EMR and notify the care team.
• Support transitions of care by obtaining and uploading medical records, coordinating respite or long-term care stays, and scheduling return-to-residence visits as directed.

Clinical Operations & Administrative Support

• Provide day-to-day operational and clinical support to primary care teams, including managing the clinical inbox, processing medication refills, prior authorizations, and insurance-related forms.
• Collaborate with multidisciplinary teams through meetings and improvement initiatives, escalating clinical concerns appropriately to RNs or providers and keeping PCPs and specialists informed of care plan changes.

Qualifications

• High School Diploma or equivalent
• Completion of an accredited Medical Assistant training program.
• Basic Life Support (BLS) certification
• 1+ years of experience in a clinical, healthcare, primary care, or outpatient clinical setting.
• Familiarity with EMR systems and basic clinical documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Customer Service experience
• Ability to pass background check upon hire and throughout employment.

Requirements

• Ability to multi-task and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Positive attitude, hardworking, and dependable.
• Coachable with a competitive spirit and commitment to continuous improvement.
• Results-driven with an understanding of performance measurement and analysis.

Benefits

• Hourly compensation between $21.00-23.00, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally.

Company Description

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact.