[Hiring] Medical Assistant @TEKsystems

Role Description

We are seeking a detail-oriented and customer-focused Medical Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards.

• Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses
• Manage report status inquiries, general requests, and client concerns with a strong focus on customer service
• Accurately enter, update, and retrieve information within internal systems and databases
• Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses
• Coordinate with providers to assign cases and maintain updated records
• Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements
• File, archive, and track open and closed cases in accordance with company standards
• Assist in resolving customer complaints and escalate issues to management when needed
• Perform general administrative duties including data entry, filing, email correspondence, and proofreading
• Route calls and inquiries to appropriate departments as necessary
• Ensure compliance with HIPAA, company policies, and all state and federal regulations

Qualifications

• Certified Medical Assistant (CMA) – required
• 3+ years of MA experience
• Previous experience with insurance verifications/prior authorizations
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications
• Strong typing skills (minimum 40 WPM)
• Excellent verbal and written communication skills
• Ability to work independently, prioritize tasks, and manage time effectively
• High level of accuracy, attention to detail, and accountability

Requirements

• Experience in healthcare, insurance, or workers’ compensation environments
• Familiarity with case management or database systems
• Experience handling client or provider communications

Key Skills & Competencies

• Strong data entry and organizational skills
• Customer service orientation with problem-solving abilities
• Ability to maintain confidentiality and adhere to HIPAA standards
• Adaptability in a fast-paced, high-volume environment
• Ability to manage multiple priorities and work under pressure
• Team-oriented mindset with a positive and collaborative approach

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 30, 2026.