[Hiring] Medical Assistant @Opelousas General Health System

Role Description

The Chronic Care Management Medical Assistant will serve as a vital liaison between patients, their families, and the multidisciplinary clinical team. You will facilitate a shared goal model of care, ensuring seamless coordination for patients with chronic diseases and managing transitions of care to optimize health outcomes.

This position focuses on providing essential non-face-to-face care coordination and support to help patients effectively manage chronic illnesses, reduce hospitalizations, and improve their overall quality of life. Key responsibilities include:

• Patient outreach and monitoring by conducting monthly telephonic or digital check-ins (typically 20+ minutes) to monitor health status and adherence to care plans.
• Identifying program eligibility.
• Performing medication reconciliation and verifying compliance, ensuring patients understand their prescriptions and identifying potential drug interactions.
• Scheduling follow-up appointments, facilitating specialist referrals, and coordinating community resources like transportation or home care.
• Following up with preventative screenings.
• Supporting patients during transitions of care, such as follow-up after a hospital discharge or ER visit.
• Providing effective clinical health coaching to assist the patients with self-management of their chronic disease and lifestyle changes to mitigate health risks.

Qualifications

• High School Diploma/GED required.
• Vocational/Technical degree as Medical Assistant or related field required.
• Certified Medical Assistant (CMA) required; CPR preferred.

Requirements

• At least 1 year experience as MA in a Clinic/Office is preferred.
• Strong understanding of chronic conditions (diabetes, heart disease, CHF) and medical terminology.
• Excellent phone etiquette and active listening skills.
• Ability to explain complex medical information in simple terms.
• Proficiency with EHR systems and Microsoft Office applications.
• Empathy and strong organizational skills.
• Ability to work independently in a fast-paced or remote environment.