[Hiring] Manager, Substance Use Programs @Edgewood Health Network Inc

Role Description

Under the direction of the EHN Outpatient Services Leadership Team, the Manager, Substance Use Programs, provides both clinical and administrative leadership for EHN’s Outpatient Substance Use programs. This role oversees the delivery of evidence-based virtual treatment to individuals across Canada seeking support for substance use concerns. The Manager is responsible for offering clear guidance, support, and coaching to staff; ensuring best-practice standards of care for substance use disorders; and maintaining clinical documentation in alignment with regulatory requirements. As a member of the EHN Outpatient Leadership Team, the Manager contributes to the overall strategic direction and operational excellence of Outpatient Services. This position is for a 12 month full time contract.

Job Duties & Responsibilities

• Program Leadership & Administration
  • Lead the day-to-day operations of the Substance Use programs, including program planning and ongoing evaluation.
  • Develop, review, and disseminate Substance Use policies, protocols, and process flows in collaboration with key stakeholders.
  • Work closely with the Clinical Director, Program Managers and National Clinical Team to develop program content that reflects evidence-based best practices.
• Clinical Supervision and Support
  • Provide weekly group clinical supervision/consultation and support to clinicians, ensuring the effective delivery of high-quality, evidence-informed care.
  • Provide individual clinical supervision/consultation as appropriate.
  • Address clinical issues and client or referent complaints, engaging in service recovery as needed.
  • Conduct annual performance reviews and professional goal setting with clinicians.
  • Proactively manage performance providing support and learning to enhance administration and clinical responsibilities of clinicians.
  • Proactively address and resolve clinical issues to safeguard client well-being and program integrity.
• Collaboration and Stakeholder Engagement
  • Collaborate with Program Managers and other stakeholders to create and update clinical content informed by the latest research and best practices.
  • Coordinate with EHN’s inpatient and outpatient facilities, as well as national, operations, and clinical leadership, to optimize workflows and resolve client concerns.
  • Cultivate and maintain strong relationships with referral sources, managing all necessary reporting and communications.
• Quality Assurance and Policy Development
  • Partner with the Clinical and Operations Directors to develop, implement, and monitor outcome measures and performance metrics.
  • Conduct regular audits and client surveys to assess the quality of clinical documentation and program processes.
• Other Responsibilities
  • Undertake additional duties as assigned to support program innovation and growth.

Qualifications

• Must have a degree in social work, occupational therapy, counselling or clinical psychology, or a related field, with registration in a regulatory body; a master’s degree is preferred.
• At least 5 years of experience in leadership, including leading clinical teams, supporting professional development, and providing clinical supervision.

Professional Attributes

• Role models excellence in client care and serves as a collegial mentor for the team.
• Demonstrates excellent critical thinking, communication, facilitation, initiative and decision-making skills.
• Demonstrates excellent interpersonal skills and the ability to work collaboratively with all members of the team.
• Strong organizational and time management skills, including project development, planning and implementation.
• Demonstrates commitment to best practice and quality improvement.
• Commitment to the vision and goals of the organization.
• Evidence of ongoing professional development.
• Registered with a regulatory body, MSW preferred or similar.

Benefits

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy).
• 24/7 Employee Assistance Program through GreenShield Health.
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees.
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees.
• Access to in-house fitness facilities or discounted gym memberships.
• Exclusive discounts through Perkopolis on entertainment, insurance, and more.
• Opportunities for personal and professional growth through our Education Support Assistance program.
• Supportive relocation opportunities due to our nationwide presence.
• Defined Benefit pension plan with up to a 4% employer contribution.
• Maternity and parental leave top-up.
• Discounts available at Kids & Co. Daycare.