[Hiring] Manager - Remote Patient Services @Optima Medical

Role Description

The RPM Manager oversees daily operations of the Remote Patient Monitoring program, ensuring high-quality patient care, strong patient engagement, and compliance with clinical and billing standards.

Key Responsibilities

• Oversee patient enrollments and disenrollments, ensuring accuracy, compliance, and proper patient education
• Manage patient engagement initiatives, including text campaigns, call lists, and outreach workflows
• Conduct daily audits of coordinator performance (documentation, vitals review, time tracking, and billing metrics)
• Monitor urgent and out-of-range vitals and ensure appropriate escalation protocols are followed
• Lead biweekly performance check-ins and track coordinator KPIs
• Collaborate with leadership on staffing, performance, and program improvements
• Manage RPM devices, vendor communication (e.g., Tenovi), and support tickets
• Oversee device inventory, returns, and redistribution
• Supervise staff, including timecards, PTO, performance reviews, and coaching
• Coordinate with IT, facilities, and clinic teams to resolve operational issues
• Ensure all daily tasks and reporting are completed

Qualifications

• Required: Medical Assistant (MA) certification or diploma from an accredited program (CMA, RMA, or equivalent)
• Experience in Remote Patient Monitoring (RPM), healthcare operations, or a primary care setting
• Strong understanding of compliance, clinical documentation, and vital sign monitoring/review
• Proven leadership experience managing staff in a healthcare environment
• Excellent communication, organizational, and problem-solving skills
• High school diploma required

Benefits

• Substantial growth opportunities
• Leadership and mentoring
• Resources to further career
• Fun work environment (lunches, events, holiday parties)
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment