[Hiring] Manager, Patient Centred Solutions @ICON plc

Role Description

As a Manager, Patient Centred Solutions (PCS) at ICON, you will oversee the delivery of high-quality patient care services, ensuring that our processes align with clinical study goals and regulatory standards.

• Oversee patient-centred solutions workstreams, ensuring deliverables meet quality and timeline expectations.
• Lead and manage the Patient Care Services team to ensure effective delivery of services that meet clinical trial requirements and enhance patient engagement.
• Develop and implement operational strategies and processes that optimize patient care delivery and improve patient retention in clinical studies.
• Collaborate with clinical, regulatory, and operational teams to identify opportunities for service enhancements and resolve operational challenges.
• Monitor performance metrics and conduct regular reviews to ensure compliance with industry standards, regulations, and internal policies.
• Provide training, support, and mentorship to team members, fostering a culture of continuous improvement and professional development.
• Ensure effective communication and coordination with stakeholders, including patients, study sites, and other departments, to enhance the patient care experience.

Qualifications

• Solid patient-centred solutions experience, with the ability to manage competing priorities and develop your team.
• Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management.
• Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies.
• Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment.
• Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders.
• Analytical mindset with experience in monitoring performance metrics and implementing process improvements.
• Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research.
• Willingness to travel as required (approximately 15%).

Requirements

• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Benefits

• Competitive base salary and performance related incentives.
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Benefits may vary depending on role and location.

Company Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.