[Hiring] Manager, Operations - Anesthesia @MedAmerica

Role Description

Manages and monitors operational performance and goals.

• Provides operational leadership, management, and oversight in the development of current and new process improvement programs to address practice line operations performance.
• Identifies issues in service and coordinates action plans with Physician leadership and the Practice Operations Director.
• Supports the Practice Operations Director with the design, development, and monitoring of performance metrics.
• Collect and disseminate system process and best practices in cooperation with Practice Operations Director.
• Facilitate research and pilot of strategic programs and services that enhance operations in collaboration with Team and Practice Operations Director.
• Represent the division as a strong and positive leader.
• Systematically deploy practice knowledge to encourage standard practice within the division.
• Negotiates, communicates, and coordinates with the practice lines and other departments to implement operational changes and new initiatives.
• Collaborate with Director to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives.
• Responsible for management of actual performance against budget providing analysis of material variances to department leadership/senior management.
• Supports financial, budget, and business goals.
• Supports the front line by assisting with start-ups, acting as support for a reasonable number of sites.
• Assists team members to achieve operational and financial performance at sites through their support, tracking initiatives, and consulting initiatives.
• Integrate Vituity resources and services to support, enhance, and innovate practices.
• Support initiatives for regional activities and team meetings.
• Work with programs and innovation to support collaboratives by identifying sites ready for change, identifying resources to support, and presenting as requested.
• Ensure operational performance in collaboration with Practice Operations Director and Medical Team.
• Ensures quality metrics are met.
• Implements, coordinates, and executes policies and operational initiatives for division.
• Provides operational support including revenue cycle management, educational programs, and Business Development support.
• Travel as needed to practice locations for personnel and project support.
• Establishes standards and objectives for department personnel, defining expectations and goals based on individual skill sets.
• Reviews performance evaluations on a semi-annual basis and conducts annual performance reviews and goal setting.
• Meets regularly with department personnel, as a group and individually as needed.
• Oversees the recruitment, hiring, training, and counseling of department employees in cooperation with physician leaders.
• Conducts staffing analyses, gap analyses, and forecasts department staffing needs.
• Prepares proposals and evaluates opportunities for growth and expanded practice line functions.

Qualifications

• Bachelor’s degree in healthcare management, Business, Finance, or related business, operations or healthcare field and 5 years of experience in healthcare operations, business analysis, operations analysis OR equivalent combination of education and experience showing demonstrated ability to meet expectations and ensure success of the role required.
• Must have 2 years of management or progressive responsibilities with supervisory duties required.
• Master’s degree in Healthcare Management, Business, Finance, or related business, operations or healthcare field and 8 years of experience in healthcare operations, business analysis, operations analysis.
• 3 years of management or progressive responsibilities with supervisory duties.
• Analytical and problem-solving skills required to synthesize multiple sources of information, objectively evaluate complex operations, and effectively communicate at many levels.
• Moderate expertise in healthcare operations with basic to moderate understanding and usage of lean six sigma principles and methodologies.
• Strong analytical and problem-solving skills.
• Analytical skills in financial statements and statistical reports.
• Ability to establish credibility quickly with Vituity and hospital clients.
• Project management, negotiation, and facilitation skills.
• Ability to motivate and develop the potential of others.
• Ability to work collaboratively as a team member in a fast-paced environment.
• Knowledge of the physician’s clinical, management and leadership roles in the healthcare environment.
• Knowledge of MS Office applications (PowerPoint, Excel, Access, Word).
• Excellent oral and written communication skills.
• Public speaking skills with an ability to present to all types of audiences.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and to work as a team member in a collaborative and participatory manner, and to interact both in person and over the phone with a courteous and professional demeanor.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.