[Hiring] Manager, Enterprise Hospital Coding Operations @University of Virginia

Role Description

The Manager, Enterprise Hospital Coding Operations provides leadership and operational oversight for UVA Health's inpatient and outpatient hospital coding functions. This role is responsible for managing daily coding operations, coding workflow performance, unbilled accounts, turnaround times, staffing, and productivity across enterprise hospital coding teams. The Manager oversees inpatient and outpatient coding supervisors, coding staff, coding support personnel, and contract coding resources, ensuring efficient work allocation, achievement of departmental KPIs, and timely completion of coding activities. This position collaborates with Coding Quality & Education, CDI, Billing, Patient Access, ancillary departments, and other operational leaders to support compliant coding practices, reduce DNFB accounts, and optimize revenue cycle performance.

Key Responsibilities

• Direct oversight of inpatient and outpatient coding operations.
• Manage coding supervisors and coding support staff.
• Monitor DNFB and operational KPIs.
• Oversee staffing, workload distribution, and queue management.
• Establish and monitor productivity and turnaround time expectations.
• Develop operational workflows that improve efficiency and customer service.
• Create and maintain up-to-date operational policies, procedures, and job descriptions.
• Collaborate with various Revenue Cycle and clinical departments to identify and overcome roadblocks to effective coding practices.
• Lead hiring, onboarding, coaching, performance management, and employee development activities.
• Develop and implement action plans to address performance gaps.
• Collaborate with the Manager of Coding Quality & Education to align operational and quality priorities.

Qualifications

• Minimum of 7 years of hospital coding experience, including inpatient coding experience within a large health system or academic medical center.
• Minimum of 3-5 years of leadership experience managing coding operations, supervisors, or large coding teams.
• Demonstrated success managing coding productivity, turnaround times, DNFB inventories, staffing, and operational performance metrics.
• Experience managing large remote coding teams that include both employed and contract coding resources.
• Demonstrated success managing multiple coding service lines through subordinate leaders and supervisors.
• Extensive knowledge of ICD-10-CM/PCS, CPT/HCPCS, MS-DRG and APR-DRG reimbursement methodologies.
• Strong analytical skills with the ability to monitor KPIs, identify operational trends, and implement performance improvement strategies.
• Experience with Epic, Solventum, and coding workflow management tools.
• AHIMA certification as RHIA or RHIT.

Requirements

• Education: Bachelor's degree required. Significant (4+ years) experience beyond the required experience indicated below may be accepted in lieu of the Bachelor's degree.
• Experience: 7+ years of previous coding experience, to include 2+ years of formal management experience required. Strong preference for formal management experience in hospital coding or revenue cycle operations.
• Licensure: Active coding certification through either AHIMA or AAPC required.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

Company Description

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures.

• We are one of 70 National Cancer Institute designated cancer centers.
• UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation.
• Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.