[Hiring] Manager, Clinical Implementation Education @Fresenius Kabi USA

Role Description

The Manager, Clinical Implementation Education team, is a licensed Registered Nurse (RN) responsible for leading and developing a team of Clinical Implementation Educators that delivers high-quality clinical education supporting successful customer implementation, adoption, and optimization of Fresenius Kabi infusion technologies.

• Drives clinical excellence through overseeing education strategy, resource planning, team performance, and customer-facing execution across education, go-lives, and complex clinical engagements.
• Partners closely with multi-disciplinary team members, including Clinical Implementation Services Director, Clinical Implementation Specialists, Project Management, Sales, Pharmacy Specialists, Technical Specialists, and Learning & Development.
• Accountable for educator performance, standardization of education delivery, customer satisfaction outcomes, and continuous improvement of clinical education processes.
• Participates in end user training/education, go live and post go live support of medical device/infusion pump implementations at customer healthcare facilities.
• Responsible for scheduling educators for upcoming implementations while also providing internal assignments when educators are not in the field.

Qualifications

• Bachelor’s degree required (BSN preferred).
• Current RN licensure and maintained throughout employment.
• 5+ years related experience (direct patient care experience highly preferred).
• Minimum of 1 year management experience and/or in a leadership role leading others.
• Experience implementing medical device products highly preferred.
• Demonstrated experience providing education or professional services in complex clinical environments.
• Demonstrated leadership ability, team management, and excellent interpersonal communication skills.
• Strong understanding of healthcare workflows, infusion practices, and adult learning principles.
• Proven ability to collaborate cross-functionally and build strong internal and customer relationships.
• Knowledge of EMR/EHR integration (Epic, Cerner, Meditech).
• Ability to work well in a collaborative environment and willingness to multitask and be hands-on.
• Demonstrated ability to develop strong working relationships with internal departments and external customers.
• Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Travel is required to attend meetings/trainings/programs at client locations (up to 50%) and is based on business need (via public transportation: air/auto); may require overnight travel. Must have a valid driver’s license.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations).
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to work flexible hours and weekends as needed to meet business/customer needs.

Requirements

• Completes all training requirements, including all department-specific, compliance training, etc.
• Participates in any and all reasonable work activities as assigned by management.
• All employees are responsible for ensuring compliance with company documents, programs, and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems.

Benefits

• Excellent salary and benefits package including medical, dental, and vision coverage.
• Life insurance and disability coverage.
• 401K with company contribution.
• Wellness program.

Company Description

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.