[Hiring] Manager, Clinical Health Services, UM Prior Authorization @CVS Health

Role Description

The Manager of Prior Authorization is responsible for leading the daily operations of the prior authorization team supporting Virginia Medicaid. This role ensures timely, accurate, and compliant processing of authorization requests in alignment with federal and state regulations, payer requirements, and organizational standards.

The Manager provides leadership oversight of clinical and operational staff, drives performance excellence, and partners with cross-functional teams to support appropriate utilization, member access to care, and high-quality outcomes. This role also plays a critical part in ensuring regulatory compliance, audit readiness, and continuous process improvement across authorization workflows.

This role offers an opportunity to lead high-impact utilization management operations within a Medicaid environment, supporting access to care for vulnerable populations while ensuring compliance, quality, and operational excellence. This is a fully remote position. Eligible candidates may live anywhere in the contiguous United States.

Key Responsibilities

• Lead and manage the prior authorization team, including hiring, training, scheduling, and performance evaluations.
• Ensure timely review and processing of prior authorization requests for medical services, procedures, and medications.
• Monitor productivity and quality metrics; implement process improvements to enhance efficiency and accuracy.
• Serve as a liaison between providers, payers, and internal departments to resolve authorization issues.
• Stay current with payer policies, regulatory changes, and industry best practices.
• Develop and maintain standard operating procedures (SOPs) for prior authorization workflows.
• Collaborate with clinical leadership to ensure alignment with care delivery goals.
• Manage escalations related to denied authorizations.
• Prepare reports and dashboards for leadership on authorization trends, turnaround times, and team performance.

Leadership Competencies

• Clinical and operational decision-making
• Regulatory and compliance oversight
• Performance management and staff development
• Cross-functional collaboration
• Process improvement and change management
• Effective communication and conflict resolution

Qualifications

• Active, unrestricted Registered Nurse (RN) license
• Minimum of 5 years of clinical experience
• Minimum of 3–5 years of utilization management, prior authorization, or managed care experience
• Minimum of 3 years of leadership experience, including direct supervision of clinical or operational staff
• Strong knowledge of Medicaid programs, payer requirements, and medical necessity criteria (e.g., MCG, InterQual, or equivalent)
• Demonstrated experience with regulatory compliance, including federal and state Medicaid requirements and accreditation standards
• Proficiency in healthcare coding (ICD-10, CPT) and authorization platforms or EMR systems
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and meet deadlines
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams

Preferred Qualifications

• Experience with Virginia Medicaid programs and DMAS policies
• Familiarity with accreditation standards and audit processes
• Experience supporting quality improvement initiatives, including audit calibration or interrater reliability programs
• Advanced knowledge of utilization management operations within a managed care organization

Education

• Master’s degree in nursing, healthcare administration, or a related field preferred
• Equivalent combination of education and relevant experience will be considered

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $87,035.00 - $187,460.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Application Information

We anticipate the application window for this opening will close on: 04/26/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.