[Hiring] LPN Clinical Liaison @Thyme Care

Role Description

As a LPN Clinical Liaison, you will be a critical member of the clinical care team, providing both clinical and administrative support to ensure high-quality, efficient member care. This role assists providers by:

• Accurately documenting patient encounters in Thyme Box and supported electronic health records (EHR).
• Supporting patient flow and coordinating care activities.
• Maintaining complete and accurate medical records.
• Improving clinical workflow while ensuring timely communication and continuity of care.

Qualifications

• At least 2 years of experience as a LPN, especially with telehealth experience.
• Experience working at a startup or tech-forward company is exceptional.
• Compact LPN license.

Requirements

• Complete training and be up to speed on Thyme Care’s systems, tools, technology, partners, and clinical expectations within the first three months.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Accurately document patient/member encounters after visits—within Thyme Box and other supported EHRs, capturing histories, assessments, treatment plans, orders, diagnostic results, referrals, prescriptions, and follow-up instructions.
• Organize patient charts and gather relevant clinical information ahead of visits, including vital signs, medication reconciliation, and other required data.
• Review member eligibility for services and verify insurance/coverage.
• Facilitate referrals, follow-up appointments, and diagnostic testing, keeping care plan information updated to ensure continuity of care.
• Conduct chart reviews across multiple electronic platforms to consolidate and streamline transitions of care information.
• Monitor shared clinical inboxes and electronic communications, triaging and routing messages promptly to the appropriate provider, department, or team.
• Coordinate and communicate with internal and external healthcare partners to support seamless and coordinated care.

Company Description