[Hiring] LPN (Care Navigator) @HealthSnap

Role Description

We are hiring LPNs in multiple states to support patients who are enrolled in chronic care management and/or remote patient monitoring programs. This is done in partnership with the patients’ care team which may include primary or specialty physician practices or healthcare systems. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. This is a full-time position that operates Monday through Friday, 9:00 am to 5:30 p.m. Eastern Time, unless otherwise specified.

As a Care Navigator, you will be trained in HealthSnap’s remote patient monitoring platform and will be responsible for communicating with enrolled patients in conjunction with the patients’ care team. Care Navigators typically have an assigned group of patients for which the Care Navigator is responsible for assisting throughout the month. Care Navigators also assist with other patients or patient tasks as assigned.

Above all else, you will play an essential role in establishing a relationship with assigned patients that allows you to empower them to manage their chronic illnesses and improve their health.

• Compact Nursing License required unless otherwise specified

Qualifications

• A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN)
• Additional state licenses may be required and will be reimbursed by HealthSnap
• 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in using electronic health records (EHR) and care management software
• Ability to work independently and as part of a team
• Empathy and a patient-centered approach to care
• Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack)

Requirements

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions.
• Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans.
• Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.
• Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.
• Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers.
• Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience.
• Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.

Benefits

• Competitive salary and benefits package
• Opportunity for professional growth and development
• Collaborative and inclusive work environment
• Meaningful work that makes a positive impact on healthcare accessibility and outcomes