Role Description
This is a work from home position, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered.
As a Care Coordinator, you’ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.
What You’ll Do
-
Patient Outreach & Health Coaching:
-
Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
-
Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
-
Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
-
Care Coordination & Collaboration:
-
Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
-
Support care coordination goals by staying on schedule with monthly outreach targets.
-
Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
-
Patient Advocacy:
-
Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
-
Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
-
Documentation & Compliance:
-
Document all patient interactions in real time using the care coordination platform.
-
Maintain HIPAA compliance in all patient communications and documentation.
-
Maintain accurate, real-time documentation to support care coordination goals.
Qualifications
-
Active Licensed Practical Nurse or Licensed Vocational Nurse license:
-
Active CA LVN license required.
-
Active multi-state compact license.
-
Willing to obtain company-paid state-specific license if needed.
-
Minimum 2 years of clinical experience in a healthcare setting.
-
Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
-
Proficiency in multiple technology platforms and ability to navigate complex systems.
-
HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
-
Must be legally authorized to work in the United States.
Preferred Qualifications
-
Experience in care coordination, chronic care management, or behavioral health integration.
-
Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.
-
Previous experience managing large patient panels (200+).
-
Bilingual capability (English and Spanish preferred).
Compensation & Benefits
-
Competitive hourly rate.
-
Paid Time Off + Company Holidays.
-
Medical, Dental, Vision Insurance.
-
Complimentary Life Insurance.
-
401(k) Plan.
-
Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
-
Employee Assistance Program including mental health resources.
-
Company-provided equipment (laptop, monitor, headset, etc.).
Work Environment & Requirements
-
100% work from home with a Monday–Friday schedule—no weekends or late nights.
-
Company-provided equipment (Mini PC, monitor, headset, etc.).
-
High-speed broadband internet and private home workspace required.
-
Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.
-
Private workspace for compliance with HIPAA privacy laws.