[Hiring] Lead TeleCare RN @Main Line Health

Role Description

Could you be our next Lead TeleCare RN at Main Line Health?

Position: Lead Primary Care TeleCare RN

Shift: Full-time (8 hours days) Monday through Friday

This position is remote; however, the Lead RN must live within two hours of a Main Line Health location.

Why work as a Lead Primary Care TeleCare RN?

• Make an Impact!
  • Provide clinical leadership for a remote nursing team that supports patients and Primary Care practices across Main Line HealthCare.
  • Complete telephonic assessments and evaluate patient-reported signs and symptoms.
  • Serve as a clinical resource for complex triage situations.
  • Promote consistent use of evidence-based protocols.
  • Help ensure patients receive safe, timely, and appropriate guidance.
• Lead and Support the Team!
  • Provide day-to-day clinical guidance, coaching, and workflow support to TeleCare RNs.
  • Partner with leadership to support onboarding, competency development, performance improvement, appropriate escalation, and adherence to clinical standards, policies, and service expectations.
• Coordinate Exceptional Care!
  • Collaborate with providers, practice teams, and other members of the patient’s health care team to promote continuity of care.
  • Help prioritize patient needs, support timely follow-up, identify barriers to care, and ensure clear, accurate documentation and communication across the care continuum.
• Advance Quality and Service!
  • Monitor trends in call volume, workflow, patient concerns, and clinical escalations.
  • Contribute to quality initiatives, standard work, and process improvements that strengthen patient safety, access, efficiency, and the overall patient experience.
• Develop and Grow Your Career!
  • Invest in your professional development by pursuing certifications or advanced degrees through our Tuition Reimbursement program.
  • This position is eligible for up to $6,000 per year based on full- or part-time status.
• Get Involved!
  • Participate in hospital- and system-wide nursing committees, unit councils, evidence-based practice projects, staff precepting, and the Clinical Ladder program.
• Join the Team!
  • The Main Line Health family encompasses a wide range of backgrounds and abilities.
  • Each employee, physician, and volunteer brings distinctive talents while sharing a common purpose: providing superior service and care.
• Position-Specific Benefits Include:
  • You may be eligible for up to 160 hours of paid time off per year based on full- or part-time status.
  • Employee discounts on a variety of activities, services, and vendors.
  • Employee parking is always free!

Qualifications

• Minimum of 3 to 5 years of Cardiology clinical experience required.
• Call Center or outpatient nursing experience strongly preferred.
• Supervisory experience preferred.
• At least 1 year of telephone triage experience is strongly preferred.
• Prior charge, lead, preceptor, or other clinical leadership experience is strongly preferred.
• Demonstrated ability to guide clinical decision-making, manage competing priorities, communicate effectively, and support team performance in a remote environment is preferred.
• Excellent organizational skills required.
• Strong working knowledge of EXCEL, PowerPoint, and Microsoft Office required as well as other reporting tools.
• Working knowledge of managed care required.

Education

• BSN required.

Licensure/Certifications

• Current Pennsylvania RN license or a multistate license verified in an approved state through the Nurse Licensure Compact is required.
• Current provider BLS certification through the American Heart Association or American Red Cross is required.