[Hiring] Lead LPN @Flagler Health

Role Description

We are seeking a highly organised and proactive LPN Lead to support the onboarding, training, and performance management of new and current MAs. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence.

Key Responsibilities

• Training & Onboarding
  • Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow.
  • Manage new hires through their initial 4-week training phase, monitoring readiness for team placement.
  • Schedule additional training sessions when issues or knowledge gaps are identified.
• Performance Oversight
  • Conduct daily and ad hoc quality checks.
  • Monitor key performance indicators including:
    • Number of patient interactions
    • Fallout and retention rates
    • Protocol adherence
    • Accuracy of documentation and patient statuses
  • Schedule buddy shifts and peer support based on performance data and training needs.
• Issue Management
  • Address issues flagged by team leaders, such as time management or training gaps.
  • Identify and report structural issues or repeated errors to leadership (Leon/Dasha).
  • Provide constructive feedback and assign action items to MAs based on performance reviews.
• MA Engagement & Development
  • Conduct monthly check-ins with all MAs, including former team leads.
  • Document feedback, complete performance review templates, and set monthly goals and assignments.
• Team Collaboration
  • Lead the “housekeeping” section of weekly MA team syncs, sharing examples, screenshots, and reminders.
  • Assist in assigning patients to MAs after upload to the platform.
  • Support schedule management, including coverage coordination and team adjustments.

Qualifications

• Licensed Practical Nurse (LPN)
• 3+ years of previous experience training or supervising MAs required
• Strong organizational, time management, and communication skills
• Detail-oriented with a passion for process improvement
• Comfortable using dashboards and documentation tools to track performance
• Team player who thrives in a dynamic, collaborative environment

Requirements

• Compensation: $26-28/hour; negotiable based on experience
• Opportunity for growth and additional responsibilities based on performance

Benefits

• Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
• Don’t take things personally: We value and react quickly to constructive feedback.
• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
• Be Right: We are highly detail-oriented and try to be right, a lot.