[Hiring] Lead Clinical Care Coordinator @Vituity

Role Description

As a Lead Clinical Care Coordinator, you play a vital role in our mission to improve lives. The Lead Clinical Care Coordinator functions as a member of the patient care team, performing clinical tasks and procedures to support the delivery of care and promote efficient use of the physician's time. This position also includes clerical duties required to complete patient Check-in/Check-out.

• Facilitate the efficient flow of the department to include the following:
• Assist with calls to clinics, other hospital facilities, and patients’ families.
• Assist with taking messages and directing messages to the appropriate person in the department.
• Walk service dogs.
• Respond to nurse call lights and inform the appropriate staff of patients’ needs.
• Provide comfort items to patients (water, blankets, etc.).
• Stock non-medication supplies in the department.
• Assemble urine collection kits.
• Organize nutritional supplies, linen carts, equipment, and utility rooms.
• Organize equipment and utility rooms, notify staff of any faulty equipment.
• Assist with cleaning rooms after each patient is discharged.
• Retrieve wheelchairs and return to appropriate locations; provide wheelchair assistance.
• Transport specimens to lab if needed.
• Call lab/radiology to inquire about lab results.
• Communicate with RN regarding patients ready for discharge, ensuring all results are completed and patient is ready for re-evaluation.
• Notify RN of inpatient bed assignment and assist with getting patient ready for transport.
• Assist staff and patients with the following duties upon formal training:
• Weigh patients, obtain patient vital signs, assist with patient transport.
• Reconnect patients to telemetry monitoring and pulse ox.
• Patient Sitter.
• Unit Secretary duties.
• Oversee day-to-day needs of the Clinical Care Coordinators.
• Complete and manage monthly schedules for the Clinical Care Coordinators.
• Work collaboratively with Recruiting, Onboarding, and People Operations teams regarding staffing and performance management.
• Review timecards for accuracy and approve timecards.
• Conduct evaluations as required by site.
• Train new Clinical Care Coordinators on their role and responsibilities.
• Regularly report to the Site Program Manager regarding performance, problems, and/or successes of the Clinical Care Coordinators.
• Help communicate employee changes to central office such as status changes and separations.
• Ensure all Clinical Care Coordinators on roster are within compliance by the deadlines set by company annually.

Qualifications

• High school diploma or GED required.
• Pre-med or nursing related courses (upper division Anatomy or Physiology is a plus) preferred.
• Basic Life Support (BLS) Certification if required by assigned Site preferred.
• Knowledge of medical terminology preferred.
• Experience with Electronic Medical Records (EMR) preferred.
• One year of experience as a Clinical Care Coordinator preferred.
• Strong writing skills: legibility and spelling proficiency required.
• Professional demeanor with strong interpersonal and communication skills.
• Excellent organizational skills.
• Knowledge of facility and OSHA safety rules and procedures.
• Knowledge of HIPAA regulations.
• Knowledge of Privacy Policies regarding Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA) as set forth in the Privacy Policy Manual.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Commuter Benefits Program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.