[Hiring] Kidney Smart Coordinator @DaVita Kidney Care

Role Description

Administrative support for local Kidney Smart teams is critical to the Kidney Smart program’s success. The KS Local Coordinator (KSLC) manages their assigned geography’s inbox where all KS recommendations are sent. They enter all data accurately and timely into the SF system and make the required amount of outreach attempts. The KS National Team (KSNT) provides training and resources on proper data entry, time management and tasking, and participant outreach protocol.

• Assist the KS Division Lead and field operations team by scheduling participants for classes.
• Reach out to recommenders for missing participant information.
• Escalate concerns to leadership.
• Partner with local KS educators to ensure KS classes are posted and accessible to the community.

Data Entry into Salesforce CRM, including:

• Recommendation details upon receipt.
• Class data.
• Update records as needed.
• Asking for calls and class follow-up.
• Daily dashboard management.

Call support for recommended Kidney Smart participants:

• Call participants recommended to attend a KS class in accordance with the KSNT guidance.
• Register participants for class.
• Make reminder and no-show rescheduling calls.
• Receive and make calls during working hours.
• Provide prompt replies to questions from physicians, participants, field TMs, and leadership.

Administrative Duties to include but not limited to:

• Maintain and manage class schedules for Educators.
• Ensure Educators are using correct forms and submitting class information on time.
• Print and send biweekly physician status update tools.
• Order supplies for field Educators.
• Manage divisional inbox in accordance with the KSNT guidance.
• Complete all required trainings by due date.
• Follow all Kidney Smart compliance guardrails.
• Attend team meetings, phone conferences, and trainings.

Data Insights:

• Provide insight on relevant metrics to leadership.
• Review monthly reporting and reconcile data, as needed.

Qualifications

• Strong organizational skills.
• Excellent communication skills.
• Proficient in Salesforce CRM.
• Ability to work independently and as part of a team.

Requirements

• Experience in administrative support roles.
• Familiarity with healthcare or educational settings preferred.
• Ability to manage multiple tasks and deadlines.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.