[Hiring] Care Coordinator @Pomelo Care

Role Description

Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.

What you’ll do:

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
• Monitor our member support phone line and answer any questions that patients call in with.
• Complete eligibility checks for new and existing patients and own the patient offboarding process.
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization.
• Manage referrals to health plan’s Case Management team.
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency.
• Other responsibilities as assigned.
• Be available to work a set schedule of Monday to Friday from 9:00 AM to 6:00 PM ET.

Qualifications

• 2+ years healthcare administration experience, ideally having worked within virtual care.
• Familiarity with SDOH platforms and referrals.
• Results-oriented operator who moves fast.
• Meticulous attention to detail.
• Goes the extra mile for patients.
• Comfort with ambiguity.
• Ability to work cross-functionally with clinicians.
• Passionate about maternal and child health.

Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families.
• High deductible Health Plans with Health Savings Account (HSA) options.
• Flexible Spending Account (FSA).
• Equity grant participation.
• 401(k) program.
• Competitive vacation policy.
• 16 weeks paid parental leave.
• Fully remote work flexibility (within the US).

Compensation

The expected salary range offered for this role is $21.63 to $24.04 an hour ($45,000 to $50,000 if annualized). This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.