[Hiring] International Critical Incident Consultant @Lyra Health

Role Description

This role is for a Malaysia-based clinical Consultant (mental health professional) within Lyra International’s central Critical Incident Services (CIS) Team, within the Care Operations department. The Consultant will support in servicing Critical Incident Services and associated Clinical Services, with administrative duties in the operational delivery of Crisis-related Care to Lyra’s global customers.

Working Hours & Flexibility:

• Standard Schedule: a 5-day, 8 hours/day role from 07h00am - 16h00pm.
• Weekend/public holiday On-Call duties: Requires rotational weekend standby duties (approx. every 3–5 weeks) to respond to any urgent requests that may come through after hours.
• Global Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.
• Remote: This is a remote role in Malaysia, must have suitable space to work remotely, with strong reliable power and Wifi, and a smart phone required for Lyra systems authentication login. On occasion, there may be expectation to travel to customer sites in Malaysia/regionally to support with onsite CIS interventions.

Qualifications

• Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification.
• Registration with the specific psychological / counselling board in your respective country.
• Minimum of 2 years working experience with trauma and critical incident experience.
• Be able to demonstrate sound understanding of various trauma and disruptive events theory and paradigms.

Requirements

• Computer literacy & confidence adopting new technologies.
• Ability to effectively merge Clinical and Critical Incident focus.
• Client service orientation.
• Articulate, competent in English.
• Good telephone manner and ability to provide telephonic therapy.
• Good Clinical understanding and ability to manage critical incidents and workplace disruptive events.
• Good time management ability.
• Excellent admin skills.
• Ability to work within a team.
• Ability to work well under pressure and with swift response times.
• Business and commercial awareness and competent basic financial administration.

Company Description

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.