[Hiring] Intern-Population Health @Community Healthcare Network Inc

Role Description

Reporting to the Director of Quality and Healthcare Innovation, the Intern - Population Health Intern works within Community Healthcare Network’s population health department to ensure patients receive quality medical care that aligns with our quality indicators. This internship provides valuable hands-on experience in care coordination and quality improvement efforts that strive to improve patient health outcomes. This fully remote position works closely with the interdisciplinary team and serves as a telephone liaison between patients and their care team.

Duties and Responsibilities

• Contacts patients daily to facilitate patient compliance and quality indicators, such as required annual health screenings, and schedules appointments within appropriate time frames.
• Extracts data from internal and external data platforms to compile patient outreach lists, as directed.
• Maintains consistent communication with patients, clinicians, and the care team to ensure patients’ needs are addressed in a timely manner.
• Receives incoming emails and faxes from laboratory, physician offices, hospitals, and diagnostic centers and assigns to appropriate parties.
• Scans incoming medical documents, reviews images for quality, and uploads to the patients’ medical record.
• Reviews individual clinical records for the presence of adequate and required documentation, using chart review tools.
• Prepares weekly reports documenting the outcomes of outreach activities.
• Participates in performance improvement activities, as assigned.
• Facilitates related services for health center patients, as assigned.
• Performs other related duties, as assigned.

Qualifications

• High School diploma or satisfactory equivalent.
• Demonstrated interest or experience in healthcare, medical records, or quality assurance.
• Strong communication skills, attention to detail, and organizational abilities.
• Comfortable working independently in a remote environment.
• Proficiency in Microsoft Office and basic data entry.