[Hiring] Insurance Verification, Disability and FMLA Support @GoLean Health

Role Description

The Virtual Medical Assistant will support a neurology facility with:

• Insurance verification
• Disability-related documentation
• Medical records requests
• Patient communication
• General administrative duties

This role requires someone who is highly organized, comfortable handling sensitive patient information, and capable of managing multiple requests accurately and professionally. The ideal candidate should have prior experience supporting a healthcare facility, particularly with insurance, patient documentation, medical records, and electronic health record systems.

Qualifications

• Previous experience as a Virtual Medical Assistant, Medical Administrative Assistant, Medical Receptionist, Insurance Verification Specialist, or similar healthcare support professional.
• Experience verifying insurance eligibility and benefits.
• Familiarity with disability requests, ADA accommodation requests, FMLA forms, or medical records processing.
• Experience using an electronic health record or electronic medical record system.
• Strong telephone communication and patient service skills.
• Ability to create and document office or telephone encounters accurately.
• Strong attention to detail and ability to manage multiple pending requests.
• Knowledge of HIPAA, patient confidentiality, and secure handling of medical information.
• Strong written and spoken English communication skills.
• Ability to work independently while following established procedures.
• Reliable internet connection, computer equipment, and a quiet professional workspace.

Requirements

• Previous experience supporting a neurology practice or neurological care facility.
• Experience communicating with insurance companies, employers, disability administrators, or records departments.
• Familiarity with medical terminology, particularly terminology commonly used in neurology.
• Experience handling high volumes of calls, forms, patient messages, and documentation requests.
• Experience working remotely with a provider or multidisciplinary care team.

Benefits

• Remote work opportunity
• 40 hours/week
• $6/hour

Key Competencies

• Accuracy and attention to detail
• Organization and task prioritization
• Patient-centered communication
• Professional telephone etiquette
• Confidentiality and sound judgment
• Follow-through and deadline management
• Written documentation skills
• Adaptability and willingness to handle varied administrative duties
• Ability to recognize when a request requires clinical or supervisory escalation

Performance Expectations

The successful candidate will be expected to:

• Complete insurance verification and administrative requests accurately and within established timelines.
• Maintain organized documentation for disability, ADA, FMLA, and medical records requests.
• Respond to calls and messages professionally and promptly.
• Create accurate electronic encounters for every relevant patient interaction.
• Follow up consistently on incomplete, pending, or time-sensitive requests.
• Protect patient privacy and comply with all confidentiality requirements.
• Escalate clinical questions, urgent concerns, and exceptions to the appropriate team member.
• Provide dependable administrative support to help the neurology facility operate efficiently.