[Hiring] In Patient Facility Homecare Specialist @SOLVENTUM

Role Description

As an In Patient Facility Homecare Specialist (Kaiser Team), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing order release, billing setup, and documentation follow-up activities to support timely revenue realization.
• Reviewing ship-pending orders for missing information and coordinating with internal and external customers to obtain required documentation for order release.
• Partnering with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritizing daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Delivering excellent customer service while identifying process improvement opportunities, providing team backup support, and completing additional assigned responsibilities.

Qualifications

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment.
• Experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.
• Strong customer service skills with the ability to interact professionally with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills with the ability to work independently and collaboratively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

Requirements

• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

• Competitive pay and benefits, regularly benchmarked with other companies that are comparable in size and scope.
• Expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible.
• This position may be eligible for a range of benefits including Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits.