[Hiring] HPB Cancer Support Worker / Navigator @Liverpool University Hospitals NHS Foundation Trust

Role Description

This is an exciting opportunity for a motivated and experienced Band 4 HPB Support Worker / Navigator to be involved as a key member of the Hepatobiliary Cancer Team in coordinating the care and multi-disciplinary management of HPB Cancer patients.

• The post holder will be an integral part of the Team, assisting, supporting, and coordinating the pathway for patients.
• A large part of the role involves providing administrative and coordination support to patients, families, consultants, nurse specialists, and other staff involved in the pathway.
• The successful applicant will ensure the efficient channelling and close coordination of the patient follow-up pathway.
• Demonstrate excellent organisational skills, flexibility, initiative, and a consistently high standard of professionalism.
• Maintain confidentiality and integrity.
• Possess excellent communication skills and be willing to undertake ongoing training and development.
• Signpost patients and carers to relevant sources of support and information appropriate to their needs.

Qualifications

• Excellent literacy, communication, IT, and organisational skills.
• Prepared to work within a flexible working environment.

Requirements

• Develop and maintain effective working relationships with clinicians, managers, and others within the department and Trust-wide service users.
• Be the point of contact for all routine enquiries, facilitating communication and information flows.
• Organise incoming and outgoing mail both paper and electronic.
• Liaise with GPs/cancer services as appropriate.
• Liaise with patients and other consultants’ secretaries.
• Assist the CNSs in coordinating care by tracking patient pathways and providing a point of access.
• Triage incoming calls using a risk assessment framework and initiate appropriate responses according to protocols.
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Any other appropriate task as allocated by the Clinical Nurse Specialists.

Benefits

• Promoting a healthy work-life balance.
• Flexible working requests considered from day one of employment.
• Commitment to promoting equality and diversity.
• Support for staff experiencing domestic abuse or any forms of sexual violence.