[Hiring] Healthcare Virtual Professional @MyOutDesk

Role Description

We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.S.-based healthcare organizations. In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care. Depending on the client's needs, your responsibilities may include:

• Patient coordination
• Medical scheduling
• Insurance verification
• Medical documentation
• Customer service
• Healthcare operations
• Other non-clinical support functions

Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment.

If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk.

Qualifications

• Fluent in English with a C2 level (spoken and written)
• 3+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar)
• Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools
• Exceptional attention to detail and accuracy in data entry
• Effective time management skills and ability to prioritize tasks across a queue
• Self-motivated with a proactive approach to problem-solving
• Working familiarity with the U.S. healthcare system, providers, and insurance plans
• A Bachelor's degree in a related field is preferred

Requirements

• Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations
• Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat
• Accurately document, update, and maintain patient and healthcare records in accordance with established procedures
• Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required
• Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail
• Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations
• Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries
• Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards
• Identify opportunities to improve processes and contribute to operational efficiency and service excellence
• Perform other healthcare administrative and support functions based on client needs and business requirements

Benefits

• Competitive salary based on experience
• Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General)
• 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations
• Private health insurance — Rímac EPS coverage from the start
• Long-term career placement with a single dedicated U.S. client
• Fixed U.S. business hours — no rotating shifts
• Exposure to U.S. business standards, tools, and professional culture
• Career growth opportunities — many of our Associates grow with the same client for years