[Hiring] Healthcare Support Associate @PRO-spectus

Role Description

The Support Associate I position provides administrative support for the program teams to include data entry and other clerical tasks as needed.

• Maintaining phone and fax communication and troubleshooting related system issues with vendor(s).
• Interprets inbound documentation and communication from payors, vendors, clients, and patients to triage and assign to appropriate patient file(s).
• Responsible for answering inbound phone calls from various phone queues and warm transfers to the appropriate department/team member when necessary.
• Maintains KPI expectations in adherence with routine auditing and quality assurance metrics.
• Some verification of patient benefit eligibility may be required.

Qualifications

• Very strong written and verbal communication skills.
• High-level abilities to manage priorities and excellent time management skills required.
• Strong organizational skills, attention to detail, and effective task management while responding productively to changing priorities.
• Remains calm and objective in emotional or stressful situations.
• Learns quickly and applies innovative methods, tools, and technology to the role.
• High level of self-accountability for compliance with policies, procedures, and work requirements.
• Seeks advice when unsure about choosing a course of action.
• Makes solid routine decisions with coaching from others.
• Learns about the key drivers of the organization’s business and uses those learns in the day-to-day work.
• Maintains tenacity and work focus despite obstacles or setbacks and is comfortable dealing with first-time or unusual challenges.
• Ability to toggle between multiple programs and systems to support varied clients and product-types.
• Abide by HIPAA guidelines while ensuring confidentiality of PHI.
• Ability to monitor incoming requests received through various means.
• Able to work in high volume and fast-paced environment.
• Retrieve, research and resolve specific customer emails and service requests.
• Maintain departmental call volume requirements to include inbound and outbound calls.
• Assist other programs and team members when required or requested to meet business needs.

Requirements

• Conversant with medical terminology.
• Computer and database management skills to efficiently and effectively manage proprietary electronic systems.
• Interpersonal and communication skills to effectively deal with a variety of people, including physicians, hospital leaders, nursing staff, patients, and family members.
• General clerical skills.
• High school diploma with at least 5 years healthcare experience or associate's degree in healthcare-related field with 3-4 years' experience.

Physical Requirements

• As a remote-forward organization, this position operates in a professional office environment and teleworking from the employee’s home address listed in their employment file.
• Prolonged periods of sitting at a desk and working on a computer.
• Keyboarding.
• Speaking.
• Must be able to lift up to 15 pounds at times.
• Flexibility of working hours to support activities across EST to PST zones.

Benefits

• Robust medical, dental, and vision plans.
• Life insurance and disability coverage.
• Tax-advantaged savings accounts.
• Employee Assistance Program.
• Home office benefits.
• Unique perks like an Employee Ownership Program.
• Paid time off, holidays, bereavement leave.
• 401(k)-retirement plan with employer matching.
• Performance-based bonus opportunity.