[Hiring] Healthcare/Patient Outreach Certified Medical Assistant @Orlando Health

Role Description

We are seeking an experienced and patient-centered Patient Outreach Medical Assistant to support our Primary Care teams by connecting with FMCOH patients recently discharged from the hospital. This role plays a critical part in ensuring safe transitions of care, preventing readmissions, and strengthening continuity with our Primary Care physicians.

• Review discharge information, reconcile medications, and schedule timely follow-up appointments across 16 Primary Care offices.
• This position is ideal for an MA who enjoys patient interaction, is confident reviewing medications, and thrives in a structured outreach/call-center–style workflow.

Qualifications

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Certified Medical Assistant in a patient care setting) required.
• Maintains current BLS Healthcare Provider Certification.
• Maintains current certification or registration by one of the following agencies:
  • Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA)
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
  • Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA)
  • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT)
  • Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP)
  • Registered Medical Assistant (RMA) by American Medical Technologists (AMT), the American Registry of Medical Assistants (ARMA), or by American Allied Health (AAH)
• Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

Requirements

• Conduct outbound calls to FMCOH patients recently discharged from the hospital.
• Review discharge instructions and perform medication review/reconciliation with the patient.
• Educate patients on the importance of timely follow-up with their Primary Care provider.
• Schedule follow-up appointments across multiple FMCOH Primary Care offices.
• Track call volume, outreach attempts, and patient outcomes in the EMR.
• Communicate with Primary Care offices regarding patient needs, scheduling barriers, or clinical concerns.
• Maintain a warm, supportive, and professional phone presence throughout all interactions.
• Follow established workflows to ensure consistent, high-quality transitional care.
• Comfortable with high-volume outbound calling and patient engagement.
• Confident reviewing medications and discussing discharge instructions with patients.
• Strong communication skills — clear, friendly, and patient-focused.
• Organized and able to manage outreach lists across multiple offices.
• Enjoys working independently while staying connected to a larger care team.
• Professional, compassionate, and committed to improving patient outcomes.

Benefits

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.