[Hiring] Healthcare Outreach Specialist @Arkos Health

Role Description

Arkos Health is seeking a Healthcare Outreach Specialist who will be responsible for facilitating care coordination efforts for members across all omnichannel operations. The Healthcare Outreach Specialist will perform non-clinical tasks such as:

• Scheduling for multiple service lines
• Administering assessments and surveys
• Completing quality gap closures
• Supporting customer care initiatives
• Providing member education
• Executing other duties as assigned

The Healthcare Outreach Specialist serves as Arkos Health’s front-line contact to support members through timely, high quality, and efficient health care. The goal is to maximize the members’ health care experience and outcomes through empathetic and intuitive communication that is essential to establishing member relationships.

Qualifications

• High school diploma or GED required; some college or medical certification preferred
• Previous call center and/or customer service experience preferred
• Knowledge of medical terminology and member care preferred
• Bilingual (Spanish-speaking) is helpful, but not required
• Weekend availability is not required, but preferred
• Strong technical skills with Microsoft products, especially Excel
• Strong multitasking skills
• Strong soft skills
• Self-motivation, including the ability to maintain a positive attitude while solving problems

Requirements

• Provide positive member interactions across all omnichannel operations
• Provide explanations of services and obtain verbal consent when scheduling members for designated call campaigns
• Coordinate and manage care coordination activities in accordance with contracted agreements of all health plans and referring providers
• Initiate timely contact, confirm eligibility, document all member interactions, and schedule members via company-appointed scheduling system in accordance with call center guidelines
• Work independently, from a remote location when necessary, utilizing company-provided telephonic systems and peripherals
• Ensure compliance with Arkos Health and HIPAA guidelines
• Other call center-related tasks as assigned

Benefits

• Employer-paid Medical, Dental, and vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation during your first year
• 10 paid holidays
• Your Birthday off!