[Hiring] Healthcare Intake Processor @PRO-spectus

Role Description

The Healthcare Intake Processor is responsible for receiving, interpreting, and processing inbound documentation and data from multiple sources/programs (payors, vendors, clients, patients). This role ensures accurate data entry, proper document handling, and timely routing of information into patient and program files. This role requires independent decision-making and the ability to support intake operations.

• Receive and process inbound documentation via fax, electronic upload, or other methods.
• Accurately enter data into proprietary systems and patient files.
• Review documentation for completeness, accuracy, and compliance with program requirements.
• Route documents to the appropriate department, program, or team member.
• Maintain KPI expectations for timeliness, accuracy, and quality assurance.
• Monitor and respond to incoming requests and inquiries through multiple systems.
• Collaborate with team members to resolve document discrepancies or incomplete submissions.
• Abide by HIPAA guidelines to ensure confidentiality of PHI.

Qualifications

• Strong attention to detail and accuracy in data entry and documentation.
• Effective organizational skills and ability to manage multiple priorities.
• Proficiency in toggling between systems and databases.
• Strong written and verbal communication skills.
• Ability to remain calm and focused in high-volume or fast-paced environments.
• High level of accountability for adherence to policies and procedures.

Requirements

• High school diploma required; Associate degree in a healthcare-related field preferred.
• Experience in healthcare administration, document management, or data entry preferred.
• Familiarity with medical terminology preferred.

Physical Requirements

• As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee’s home address listed in their employment file.
• Prolonged periods of sitting at a desk and working on a computer.
• Keyboarding.
• Speaking.
• Must be able to lift up to 15 pounds at times.
• Flexibility of working hours to support activities across EST to PST zones.

Benefits

• Robust medical, dental, and vision plans.
• Life insurance and disability coverage.
• Tax-advantaged savings accounts.
• Employee Assistance Program.
• Home office benefits.
• Employee Ownership Program.
• Paid time off, holidays, and bereavement leave.
• 401(k)-retirement plan with employer matching.
• Performance-based bonus opportunity.