[Hiring] Healthcare Concierge, Care Partner @Yalent

Role Description

This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve.

• Assigned a portfolio of Assisted Living facilities in California.
• Act as the Care Partner: the one person they call when something matters.
• Handle medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions.
• Focus on outbound work — callbacks, follow-through, proactive check-ins.
• Coordinate across AllCare's clinical, routing, and clinic teams.

Qualifications

• Bachelor’s degree or technical degree in a healthcare-related field (Nursing, Pharmacy, Medical Technology, etc.).
• 2+ years of experience in healthcare, patient services, clinical operations, or related fields.
• Fluent written and spoken English; neutral accent preferred.
• Strong comfort with modern tools — CRM, task management, communication platforms.
• Detail-oriented, process-disciplined, and calm under pressure.
• Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
• Based in Panama with valid work authorization.

Requirements

• Customer-first mindset; believe a single phone call can make or break a relationship.
• Strong communicators; polished and warm written and spoken English.
• Accountable; own tasks until they are closed.
• Work on US time; calendar runs on the US Pacific week.
• Observe US federal holidays, not Egyptian holidays.

Benefits

• Base salary: $800-$1000 USD/month.
• Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
• Paid time off.
• Currently hiring for the following shift: 11AM–7PM EST.