[Hiring] Healthcare Assistant @Outsourcey

Role Description

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Qualifications

• Nursing qualification or strong clinical background from the Philippines with experience in a healthcare or aged care administration setting
• Experience in a client-facing or patient-facing communication role with a professional and empathetic telephone manner
• Familiarity with care management systems and the ability to learn TLW and internal platforms quickly
• Strong written and verbal English communication skills for liaising with clients, suppliers, Care Managers, and internal team members
• Highly organised and able to manage high call volumes, multiple supplier relationships, and recurring administrative tasks simultaneously
• Comfortable working independently in a remote environment, taking ownership of workload and adapting as the role evolves

Requirements

• Answer incoming phone calls and resolve client concerns where possible, escalating to Care Managers when required
• Field calls and inquiries internally to Care Partners and relevant roster staff
• Action tasks and raise tickets in TLW, searching the system for answers to client concerns and resolving where possible
• Make outbound client-facing calls and check-ins, recording care management minutes accurately
• Meet a minimum target of 30 client calls per day
• Escalate unresolved clinical or complex client concerns to Care Managers promptly
• Source, schedule, and liaise with suppliers to coordinate client service delivery
• Send supplier onboarding requests and manage the onboarding process for new suppliers
• Review supplier compliance documentation and follow up on expired or missing information
• Action service requests end-to-end including checking the supplier register, engaging existing suppliers, or sourcing and onboarding new ones when required
• Coordinate appointment scheduling between confirmed suppliers and clients
• Maintain accurate care management documentation in line with government claiming requirements

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past
• Career growth and development opportunities