[Hiring] Healthcare Advocate @Granted

Role Description

This isn't a traditional customer support role. As a Healthcare Advocate, you'll own complex medical billing and insurance cases from start to finish. Our AI handles the initial intake so you can focus on the part that matters most—solving problems, advocating for users, and helping people navigate one of the most frustrating systems they'll ever encounter. You'll work on a small, collaborative team where your ideas help shape our product, processes, and the future of Granted.

If you're looking for a job where you simply answer tickets, this probably isn't it. If you're passionate about helping people fight a broken healthcare system, we'd love to meet you.

What You'll Do

• Resolve complex user cases end-to-end, from AI handoff through final outcome.
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
• Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
• Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale.
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

Qualifications

• You've personally navigated a complicated healthcare or insurance situation — for yourself, a parent, a partner, or another family member.
• Comfortable reading and interpreting Explanation of Benefits (EOBs), or willing to learn fast.
• Strong instinct for problem-solving through ambiguity.
• Excellent written communication skills.
• Comfortable being direct and persistent with institutions on someone else's behalf.
• Genuine interest in healthcare, insurance, or patient advocacy as a space you want to build a career in.

Requirements

• Coursework or self-study in health policy, public health, healthcare administration, or a related field.
• Experience in a high-ownership, low-structure environment.
• Flexible schedule to work 40 hours between 7am–8pm EST, 7 days/week.

Benefits

• Individual compensation will vary based on experience, relevant expertise, and geographic location.