[Hiring] Healthcare Advocate @TaskUs

Role Description

Join our team this season and embrace a fresh start as we work together to simplify the healthcare experience. We are dedicated to creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and optimized. Ready to grow with us and make a real difference? Join us today.

The healthcare system is evolving rapidly, and you can be at the forefront of this positive change. Take advantage of some of the best training and tools in the world to help serve our valued customers. In this remote Healthcare Advocate role, you'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As an advocate, you'll use your personality and our resources to help them navigate available benefits, including enrollment assistance. This is a significant opportunity for professional growth.

Primary Responsibilities

• Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
• Assist customers in navigating our member websites and digital tools, encouraging and reassuring them to become self-sufficient.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of customer service OR call center experience.
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer systems.

Requirements

• This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods.
• Ability to work full-time. Employees are expected to work a standard 8-hour shift within our business hours, with flexibility to work occasional overtime and weekends.

Preferred Qualifications

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid).
• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design).
• Sales OR account management experience.
• Experience with successfully working in a remote, home-based environment, maintaining productivity, communication, and collaboration using digital tools.

Telecommuting Requirements

• Must reside within Texas.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must have a high-speed internet connection (cable, DSL, or fiber) with upload and download speeds suitable for the role. Wireless services such as satellite or hot spots are not permitted.

Benefits

• We offer a comprehensive paid training program. Please note that 100% attendance is required throughout the training period to ensure your success in the role. Training will be conducted virtually from your home, and you will be required to have your camera on during sessions.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Company Description

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .