[Hiring] Healthcare Administrative Virtual Assistant (Insurance Authorizations & Billing @Winning Assistants

Role Description

We are seeking a highly organized, intelligent, and dependable Healthcare Administrative Virtual Assistant who thrives in a fast-paced environment and takes ownership of their work. This is an excellent opportunity for a healthcare-experienced professional who enjoys working independently, solving problems, and ensuring that critical administrative, billing, and authorization processes are completed accurately and on time.

Key Responsibilities

• Insurance Authorization & Billing Management
  • Manage billing denials and follow up on outstanding claims.
  • Track and follow up on insurance authorizations.
  • Access insurance and MCO portals for authorization and billing-related tasks.
  • Follow up on insurance claims and payment statuses.
  • Ensure authorizations are completed promptly after assessments and tracked through approval.
  • Maintain accurate records, documentation, and task tracking.
• Patient Scheduling, Intake & Front Desk Support
  • Schedule and reschedule patient appointments.
  • Complete patient intake processes.
  • Answer and manage incoming phone calls.
  • Perform front desk and receptionist duties.
  • Handle patient communications professionally and compassionately.
  • Potentially manage patient calls and complete intakes independently after training.
• Credentialing & Healthcare Administration
  • Handle credentialing and insurance enrollment processes.
  • Upload and process information within healthcare systems and platforms.
  • Manage email inboxes and calendars.
  • Coordinate administrative tasks and provide office support.
  • Follow established SOPs, workflows, and internal processes consistently.
  • Provide daily accountability updates and end-of-day reports.
  • Support general healthcare administrative operations.
• Marketing & Administrative Support
  • Schedule and publish social media content.
  • Assist with event planning and coordination.
  • Support marketing and lead generation initiatives.
• Additional Clinical Support Responsibilities (For Qualified Candidates)
  • Conducting pre-assessment patient interviews.
  • Gathering patient information before clinician evaluations.
  • Assisting with clinical documentation preparation.
  • Supporting diagnostic workflow processes.
  • Creating supporting clinical documentation from completed assessments.
  • Assisting with behavioral health treatment planning workflows.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Highly dependable, reliable, and consistent.
• Strong accountability and ownership mindset.
• Self-motivated with the ability to work independently and with minimal supervision.
• Quick learner who can adapt to new systems and workflows efficiently.
• Strong critical thinking and problem-solving abilities.
• Professional, compassionate, and patient-focused communication style.
• Tech-savvy and comfortable navigating multiple platforms.
• Process-driven with the ability to follow SOPs consistently.
• Resourceful and adaptable to evolving responsibilities.
• Committed to maintaining productivity and attendance throughout scheduled shifts.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.