[Hiring] Health Coaching Program Manager @Talkspace Corporate

Role Description

We are looking for a Health Coaching Program Manager to join our team at Wisdo as an Independent Contractor (1099). This is a remote position based in the United States.

What You’ll Do

• Continuous Program Improvement
  • Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
  • Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
  • Identify operational gaps and implement approved process improvements to enhance participation and experience.
• Coach Training & Quality Assurance
  • Onboard and train new coaches.
  • Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
  • Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
  • Provide ongoing performance feedback and coaching support to health coaches as needed.
  • Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
• Member Experience Optimization
  • Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
  • Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
  • Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.

Qualifications

• National Board Certified Health and Wellness Coach (required)
• Strong communication and interpersonal skills
• Comfortable working independently in a remote environment

Requirements

• Hourly rate for this role is $40 - $50 an hour.
• Estimated 20 hours per week.

Benefits

• Pay transparency during the interview process.
• Competitive salary based on internal and external compensation benchmarks.