[Hiring] Health Coach @Cadence Health

Role Description

We’re hiring a Clinical Navigator (Health Coach) to deliver virtual chronic care support for Medicare patients enrolled in Cadence care programs.

• Deliver proactive, patient-centered outreach and follow-through.
• Conduct structured patient check-ins, coaching, and goal-setting.
• Coordinate care to close gaps in care and address barriers such as access to resources, transportation, or medication refills.
• Document patient interactions in the Cadence platform.
• Collaborate closely with the clinical team to escalate concerns and coordinate next steps.
• Ensure patients feel supported, informed, and engaged throughout their care journey.

Schedule

This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, with the following schedule options:

• Mountain, Arizona, or Pacific Time: 8am to 5pm or 9am to 6pm
• Central Time: 9am to 6pm CT only

What You’ll Do

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals.
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.
• Execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision.
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
• Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways.
• Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack.
• Contribute feedback to improve workflows in a fast-moving, change-oriented environment.

Who You Are

• A clinician who thrives at the intersection of rigorous care standards and a care delivery model that is still being built.
• Skilled in patient education, coaching, and care coordination.
• Disciplined in documentation and follow-through, with attention to detail required for accurate clinical records in a remote environment.
• Reliable and consistent in schedule adherence, with interpersonal communication skills to build trust with patients over the phone.
• Comfortable working independently in a remote, fast-paced environment with evolving workflows.
• Tech-savvy enough to navigate and troubleshoot multiple systems simultaneously while keeping patients engaged.
• Comfortable using AI-assisted clinical tools (such as Gemini or Open Evidence) to support patient interactions.
• Biased toward action - you bring clinical authority to every interaction and take ownership of outcomes.

What You Need

• An active NBHWC health coaching certification is required.
• At least 1 year of experience as a health coach is required.
• Experience providing patient education and support to individuals managing chronic conditions is required.
• Remote work readiness (including stable high-speed WiFi) is required.
• Fluency in Spanish is strongly preferred.
• Fluency with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms).

Compensation

The anticipated salary range for this role is $22 - $26 per hour, based on role scope, level, and location. This role may be eligible for incentive compensation as part of the overall total rewards package.

Benefits

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*Benefit offerings may vary depending on job profile, job level, and worker type.