[Hiring] Health Advisor @Sun Life

Role Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!

The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full-time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within the Baltimore/Washington DC area.

PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized healthcare experience.

How you will contribute:

• Coordinate all aspects of the Member’s healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.
• Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care.
• Provide high-touch customer service to our members. Your member and their family will look to you for competent, efficient, and caring support.
• Develop and maintain relationships with physicians and hospital staff.

Qualifications

• College degree in Social Work or other health-related field, or RN certification.
• Background in medical social work, nursing or case management.
• Hospital setting experience is strongly preferred.
• Proficiency with MS Office, CRM database systems and internet.
• Outstanding written and verbal communication skills.
• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members.
• Ability to work with a diverse range of people.
• Self-starter, ability to work independently and as part of a team.
• Excellent communication skills and sense of urgency.
• Compelling communicator, service-oriented and ability to work collaboratively with others.
• Ability to navigate and adapt to a changing, fast-paced work environment.

Benefits

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial.
• Generous vacation and sick time.
• Market-leading paid family, parental and adoption leave.
• A partially-paid sabbatical program.
• Medical plans, company paid life and AD&D insurance as well as disability programs.
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match.
• A flexible work environment with a friendly, caring, collaborative and inclusive culture.
• Great Place to Work® Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running.