[Hiring] Health Admin Services Analyst @Accenture

Role Description

The Health Operations Analyst impacts the team by acting as a liaison between Operations and Technical support by triaging escalations, investigating system issues, documenting and tracking cases, collaborating with technology and the development teams, providing guidance and workarounds, and analyzing trends.

• Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams
• Investigate system issues: Perform root cause analysis, troubleshoot errors, and identify patterns in system behavior
• Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system
• Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions
• Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implemented
• Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations
• Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow-up actions

Qualifications

• Minimum of 1 year of experience with healthcare providers

Requirements

• Microsoft Office Suite to include Excel, Word, PowerPoint, and Outlook
• MS Excel to include reporting, VLOOKUP, and pivot tables
• Provider Data Management
• Familiarity with enrollment systems, CRM platforms, or similar enterprise applications

Benefits

• Strong problem-solving skills
• Ability to work collaboratively across multi-functional teams
• Proven ability to work independently and as a team member
• Good communication skills to include written/oral and interpersonal skills
• Good organizational, multi-tasking, and time management skills