[Hiring] Head of Mental Health Services @Reed

Role Description

Are you an experienced leader in mental health services with a passion for quality, governance and service excellence? Do you thrive on building high-performing teams, driving continuous improvement and delivering outstanding outcomes for participants? Consider the role of Head of Mental Health Services & Registered Manager at Reed Wellbeing.

The Head of Mental Health Services & Registered Manager provides strategic, operational and clinical leadership across Reed Wellbeing's mental health services portfolio. Acting as the CQC Registered Manager, you will be accountable for:

• Service quality
• Regulatory compliance
• Clinical governance
• Safeguarding
• Operational performance
• Commissioner satisfaction

Your main responsibilities would be:

• Acting as the named Registered Manager with the Care Quality Commission (CQC).
• Ensuring compliance with CQC regulations, professional standards and clinical governance requirements.
• Leading preparation for inspections, regulatory reviews and audits.
• Providing senior leadership for clinical governance, quality assurance and risk management.
• Overseeing safeguarding arrangements and supporting complex safeguarding decisions.
• Leading operational delivery across mental health contracts and services.
• Managing commissioner and stakeholder relationships, including NHS organisations, Integrated Care Boards and Local Authorities.
• Monitoring service performance, quality indicators, participant outcomes and contractual targets.
• Supporting business growth, contract retention, mobilisation and service development activity.
• Leading, developing and inspiring multidisciplinary clinical and operational teams.
• Driving innovation, continuous improvement and service transformation initiatives.
• Providing oversight of business continuity, governance and organisational risk.

Qualifications

• Significant operational leadership experience within mental health, counselling, psychotherapy, psychological wellbeing, healthcare, NHS or regulated health services.
• Experience managing multidisciplinary clinical and non-clinical teams.
• Experience operating within a CQC-regulated environment.
• Experience leading clinical governance, quality assurance, compliance or risk management functions.
• Experience managing safeguarding arrangements and complex safeguarding concerns.
• Experience building and maintaining senior stakeholder and commissioner relationships.
• Experience using performance, quality and outcome data to drive service improvement.
• Experience managing operational budgets, workforce planning and resource deployment.
• Experience leading organisational change, transformation or service mobilisation activities.
• Degree-level qualification or equivalent professional experience.

Requirements

• Professional Registration (Essential): Applicants must hold current registration, accreditation or professional membership with at least one recognised professional body, such as:
• British Association for Behavioural and Cognitive Psychotherapies (BABCP)
• British Association for Counselling and Psychotherapy (BACP)
• UK Council for Psychotherapy (UKCP)

Benefits

• A competitive salary
• Flexible working arrangements
• Access to excellent development opportunities
• 25 days annual leave plus statutory bank holidays
• Reed Pension Scheme
• Award-winning Management & Leadership training
• Professional and Personal Development Funds
• Bi-annual pay reviews
• Career development and progression opportunities
• The opportunity to make a genuine difference to individuals, communities and mental health outcomes across the services you lead