[Hiring] Guidance Consultant (Clinical EAP Intake and Triage) @ComPsych Corporation

Role Description

Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
• Educate client about resources, eligibility, and services with a positive and professional approach.
• Maintain complete and accurate documentation of cases within our proprietary database.
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
• Other duties as assigned.

Qualifications

• Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Health field.
• Superior active listening skills and a demonstrated ability to be empathetic to all client concerns.
• Outstanding customer service skills.
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
• Sound clinical judgment and critical thinking skills in order to resolve client issues effectively.
• Experience working with clients in crisis.
• Strong attention to detail and ability to multi-task.
• Excellent organizational skills, highly self-motivated, and dependable.
• Stable work history required.
• Intermediate computer skills.

Benefits

• Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:
• Statutory paid leave and public holidays.
• Employer-sponsored health and social insurance contributions (where applicable).
• Employee wellbeing programs.
• Access to Employee Assistance Programs (EAP).
• The pay range for this position is 20.67 CAD / hourly. This is for an existing job vacancy.