Role Description
Reporting to the Companion Animal Technical Lead, this role is responsible for providing specialist veterinary expertise on all aspects of the Companyβs companion animal products both in the field and to customers contacting the Technical Product Support Team. Emphasis will be on field-based activities, technical training, and in-field support of the sales team.
This role will require significant travel within and sometimes outside of the territory, including visiting customers, attending sales meetings, and other activities.
Responsibilities
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Customer and Field Sales Team Support (50-60%):
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Build upon our reputation as technical experts in the market.
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Work autonomously with clinics to improve patient outcomes.
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Provide technical training and support to the practice team.
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Collaborate with Regional Sales Managers (RSM) and Account Managers to develop account plans.
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Develop technical programmes that add value to key veterinary practices.
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Identify ongoing technical training needs and deliver comprehensive in-house training.
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Be a key point of contact for complex technical queries and training needs.
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Feedback relevant technical & marketing intelligence to head office teams.
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Conduct all activities in compliance with the National Office of Animal Health (NOAH) code of practice.
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Technical Product Support:
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Be available on a daytime-only rota to respond to companion animal technical queries.
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Manage technical enquiries forwarded from the TPS Team in a timely manner.
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Ensure all cases are entered on the Salesforce CRM reporting system correctly.
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Key Opinion Leader (KOL) and Other Key Customer Relationships:
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Liaise with brand technical leads to develop KOL plans.
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Participate in key business meetings, local or international.
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Attend evening and weekend meetings, which may require overnight stays.
Qualifications
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A UK-recognised veterinary degree and Member of the Royal College of Veterinary Surgeons (MRCVS).
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Significant experience working within UK Companion Animal First Opinion Practice.
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Ability to communicate technical training effectively to varied audiences.
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Outstanding verbal and written communication skills in English.
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Persuasive and able to influence others successfully.
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Good time-management, project-management, and organisational skills.
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Ability to manage relationships with external stakeholders and influencers.
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Ability to handle confidential issues.
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Energetic and resourceful with the ability to initiate and manage change.
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A team player.
Desirable Qualifications
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A veterinary or other post-graduation qualification in a relevant area of interest.
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Understanding of the pharmaceutical sales function.
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Commercial acumen, including understanding of industry-relevant financial data.
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Network of Key Opinion Leader relationships.
Location
This position will suit someone located in the North of the UK: Scotland, Scottish Borders, within reach of the M6-A74(M) plus or minus of the A1(M).
Required Skills
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Adaptability
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Customer Relationship Building
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Data Analysis
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Personal Initiative
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Product Management
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Regulatory Compliance
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Scientific Communications
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Scientific Writing
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Segmentation Strategy
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Training and Development
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Veterinary Education
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Veterinary Practice
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Veterinary Sciences
Employee Status
Project Temps (Fixed Term)
Travel Requirements
75%
Flexible Work Arrangements
Remote
Valid Driving License
Yes
Job Posting End Date
07/31/2026