[Hiring] Field Service Technician @Abbott

Role Description

Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. The Field Service Technician is the primary account contact covering capital service and technical support, providing ongoing proactive capital product support for assigned territory/accounts.

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance.
• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determines level of urgency of service support requests, develops recommendations and implements solutions that reflect customer and Abbott business needs.
• Records accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plans and prioritizes customer visits and activities to do in each account.
• Coordinates order, delivery, and billing of products and/or services in assigned accounts.
• Monitors inventory and replenishes accordingly.
• Supports the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partners with Sales Executives to develop account-specific strategy and execution throughout the commercial cycle and participates in customer business reviews.
• Understands competitive landscape of assigned accounts or territory and leverages it to maximize business opportunities.
• Develops/preserves strong relationships to gain meaningful insights that will allow for value expansion opportunities.
• Prepares, schedules, and executes training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 2+ years relevant experience with instrumentation utilized in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Requirements

• Travel: Yes, 50% of the Time.
• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day).
• Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day).
• Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day).

Benefits

• Training and career development, with onboarding programs for new employees and tuition assistance.
• Financial security through competitive compensation, incentives, and retirement plans.
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs.
• Paid time off.
• 401(k) retirement savings with a generous company match.
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities.
• The base pay for this position is $22.45 – $44.85/hour. In specific locations, the pay range may vary from the range posted.