[Hiring] Field Service Technician @Abbott

Role Description

Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. Up to 80 - 90% domestic travel is required for this role.

• Perform proper system installation.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls.
• Complete regularly scheduled preventive maintenance service on medical systems.
• Provide complete and accurate service records for submittal to Quality Management System.
• Efficiently manage work-related travel and relevant communication based on weekly schedule set forth by Field Service Manager.
• Provide accurate and regular business expense reports, adhering to Company policy.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities, on occasion, as assigned.

Qualifications

• Associates or technical degree required (or relevant experience).
• Bachelor's degree in Biomedical Engineering is preferred.
• Exceptional troubleshooting ability.
• Physical ability to lift 50 pounds.
• Mechanical assembly, able to work with tools.
• Previous experience in a medical device company preferred.
• Strong organizational and follow-up skills.
• Ability to interface with multiple groups in the organization to resolve service issues.
• Overall positive and optimistic attitude.
• Technical writing skills are a plus.
• Works well independently.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Ability to maintain regular and predictable attendance. Ability to work OT as needed.

Benefits

• Medical and Prescription Drug Plans.
• Dental Plan.
• Vision Plan.
• Health Savings Account (for High-Deductible Health Plans).
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit).
• Supplemental Life Insurance.
• Short Term Disability (coverage varies by state).
• Long Term Disability.
• Critical Illness, Hospital coverage, Accident Insurance.
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance.
• 401(k).