[Hiring] Field Service Engineer @Block Imaging Parts & Service LLC

Role Description

This role is responsible for delivering high-quality technical service and support to medical imaging customers. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment (X-ray) to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners.

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.

Qualifications

• Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
• Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability.
• Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
• Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations.
• High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results.
• Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

Requirements

Experience and Education Requirements:

• 3-7 years’ experience in medical imaging engineering or equivalent.
• GE and/or Siemens brand x-ray field service experience preferred.
• Bachelor’s degree in engineering or equivalent.

Travel Requirements:

• Frequent driving 30%+, Load, transport, deliver parts/equipment. Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy.

Physical and Environmental Requirements:

• Ability to stand, walk, and move throughout various work environments for extended periods.
• Frequent bending, stooping, kneeling, and reaching to access and service equipment.
• Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
• Manual dexterity to handle tools, small components, and electronic parts.
• Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
• Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
• Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
• Compliance with hospital health and safety requirements. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Benefits

• Health, Vision, Dental & More: Competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered.
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years.
• Employee Referral Bonus Program: Referral bonus for candidates who are hired and successfully complete their introductory period.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.