[Hiring] Senior Field Service Engineer @Danaher

Role Description

The Field Service Engineer II for Leica Biosystems is responsible for independently delivering installation, preventative maintenance, troubleshooting, and repair support for Leica Biosystems diagnostic solutions. This role applies advanced technical expertise to resolve complex customer and instrument challenges, drive optimal instrument performance, maximize customer uptime, and support reliable diagnostic workflows.

This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for ensuring optimal instrument performance, maximizing customer uptime, resolving complex customer challenges, and supporting service excellence across the territory.

In this role, you will have the opportunity to:

• Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
• Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
• Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.

Qualifications

• Associate’s degree with 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
• Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
• Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.

Requirements

• This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• The hourly range for this role is $45.00- $50.00 per hour.
• This job is also eligible for bonus/incentive pay.